Privacy Policy

1Information We Collect From Customers

Loanify Finance collects only such information that is required for processing your loan application, verifying your eligibility, completing documentation, managing repayment, and providing financial services.

The information collected may include:

Personal Information

• Full Name
• Date of Birth
• Gender
• Mobile Number
• Email Address
• Current and Permanent Address
• Employment Details
• Employer Name
• Salary/Income Details
• References provided by you
• Other information voluntarily submitted through our Website

Identity & KYC Information

For customer verification purposes, we may collect:

• PAN details
• Aadhaar details (where voluntarily provided)
• Identity proof documents
• Address proof documents
• Photograph/Selfie for verification
• Other KYC documents required for loan processing

Financial Information

For assessing repayment capacity and processing loan requests, we may collect:

• Bank account details
• Bank statements
• Salary details
• Income proof
• Existing loan obligations
• Credit history and repayment information

2Information We Do Not Collect

Loanify Finance operates only through its Website and does not operate any mobile application.

We do not access, collect, read, store, or monitor:

• Mobile contacts
• Call history
• SMS messages
• WhatsApp messages
• Mobile gallery/photos
• Installed applications
• Device IMEI number
• SIM card information
• Mobile storage/files
• Background location tracking
• Any personal data stored on your mobile device

Any information collected by Loanify Finance is provided directly by the customer through our Website, forms, email communication, or authorized verification processes.

3Purpose of Collecting Information

The information collected from customers is used for the following purposes:

• Processing loan applications
• Verifying customer identity
• Performing KYC verification
• Assessing loan eligibility
• Conducting credit risk assessment
• Processing loan approvals and disbursement
• Preparing loan agreements
• Managing customer relationship
• Providing customer support
• Sending important loan-related communication
• Managing repayment and collections
• Fraud prevention and security checks
• Meeting legal and regulatory obligations

4Credit Bureau Consent and Verification

By submitting a loan application with Loanify Finance, you provide your consent to access your credit information from authorized Credit Information Companies (CICs) for evaluating your loan eligibility.

Loanify Finance may obtain credit reports and related information from recognized credit bureaus including but not limited to:

• CRIF High Mark
• Experian
• Other authorized Credit Information Companies

Credit information may be used for:

• Credit evaluation
• Risk assessment
• Loan approval decisions
• Fraud prevention
• Internal analysis

Loan approval or rejection is solely based on Loanify Finance's internal credit policy and risk assessment criteria.

5Loan Agreement, eSign and NACH Authorization

To complete the loan process, customers may be required to:

• Accept loan sanction terms
• Digitally sign loan agreements
• Complete electronic verification
• Authorize repayment mandates such as NACH

Loanify Finance may use authorized third-party service providers for:

• Aadhaar-based eSign
• Digital documentation
• Payment processing
• NACH mandate registration

Information shared with such providers is limited to what is necessary for completing the required service.

6Use and Disclosure of Customer Information

Loanify Finance respects customer privacy and does not sell customer information.

Customer information may be used or shared only for legitimate business purposes, including:

• Loan processing
• Customer verification
• Payment processing
• Legal compliance
• Fraud prevention
• Recovery of outstanding dues

7Sharing Information with Third Parties

Loanify Finance may share necessary customer information with authorized partners such as:

• Credit bureaus
• Payment service providers
• eSign service providers
• Verification agencies
• Technology service providers
• Legal advisors
• Authorized recovery partners

Such sharing is done only for providing services, fulfilling contractual obligations, complying with laws, or protecting legitimate business interests.

All third-party partners are expected to maintain confidentiality and protect customer information.

8Recovery and Legal Process

In case of loan default or non-payment, customer information may be shared with:

• Authorized recovery agencies
• Legal representatives
• Advocates
• Regulatory authorities
• Courts/forums wherever required by law

Recovery activities shall be conducted through lawful procedures and applicable regulatory guidelines.

9Data Security

Loanify Finance takes reasonable measures to protect customer information from:

• Unauthorized access
• Misuse
• Loss
• Alteration
• Unauthorized disclosure

We use appropriate administrative, technical, and security practices to safeguard customer data.

However, customers understand that transmission of information over the internet carries inherent risks, and no electronic transmission method can be guaranteed to be completely secure.

10Data Retention

Customer information may be retained for as long as necessary:

• To provide services
• To maintain business records
• To comply with legal requirements
• For audit and regulatory purposes
• To resolve disputes

After the required retention period, information may be securely deleted or anonymized.

11Customer Rights

Customers may contact Loanify Finance for:

• Updating personal information
• Correction of incorrect details
• Privacy-related queries
• Withdrawal of consent wherever legally permissible

Please note that withdrawal of consent may impact our ability to continue providing services.

12Third-Party Websites

Our Website may contain links to third-party websites or services.

Loanify Finance is not responsible for the privacy practices, content, or security of third-party websites.

Customers are advised to review third-party privacy policies separately.

13Changes to Privacy Policy

Loanify Finance reserves the right to update or modify this Privacy Policy at any time.

Any changes will be updated on our Website.

Continued usage of our services after such updates shall constitute acceptance of the revised Privacy Policy.

14Customer Consent

By using our Website, submitting a loan application, uploading documents, or availing our services, you confirm that:

• You have read and understood this Privacy Policy.
• You voluntarily provide your information.
• You consent to collection, processing, storage, and usage of your information for loan-related purposes.

15Grievance Officer

For any privacy-related concerns, you may contact: